Project Manager

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Lead multiple mid- to large-scale enterprise projects simultaneously • Responsibilities include facilitating kickoff meetings, conducting weekly cadence calls with clients and partners, coordinating resources (internal teams, contractors, vendors, and partner carriers), and managing project budgets • Review and validate the accuracy and completeness of all new client orders, request all necessary documentation from client for order accuracy and provisioning • Provide technical support to customers and vendors, confirm service requirements, and manage changes to in-progress orders • Define project scope, objectives, timelines, and budgets; establish and maintain implementation schedules and milestone tracking • Deliver regular implementation updates by generating and distributing daily and/or weekly progress reports to clients and partners • Create and maintain detailed project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance • Proactively track and manage order statuses, ensuring timely processing and communication with stakeholders • Coordinate service delivery efforts with internal departments, service providers, and customers to ensure accurate and on-time implementation • Update and manage project management tools and databases with current information and client communications • Act as a liaison between Sales, Customers, Vendors, and Partners, working closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure smooth service installations and activations • Support team development by sharing knowledge and expertise with fellow Project Managers • Lead and manage escalations through collaboration with operations leadership and other internal departments • Address and resolve post-activation issues related to installations

🎯 Requirements

• Bachelor’s degree preferred • Five (5) or more years of experience in project management, operations, and/or customer service within the telecommunications industry required • Familiarity with Microsoft Calling Services, UCaaS, CCaaS, SIP services, POTS replacement solutions, connectivity and access technologies, and SD-WAN preferred • Experience in task tracking, order processing, or service delivery coordination required

🏖️ Benefits

• health insurance • retirement plans • professional development