Customer Success, Professional Services Operations

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🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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FutureFit AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Seed Round on 2022-03

FutureFit AI partners with Fortune 500 companies, governments, and workforce development organizations to provide an AI-powered tool that acts as a GPS to help workers navigate career transitions, supporting them from career navigation, to reskilling, to job placement.

📋 Description

• Learn the product end to end and stay current as it evolves, becoming the internal expert on how it actually behaves in customers' hands. • Bring customer context into internal conversations so decisions are grounded in real usage, real workflows, and real constraints, not assumptions. • Test new and existing functionality through the lens of the people who use it, surfacing issues, friction, and edge cases before they reach customers. • Own clear, reproducible bug reports and route them with the right priority and context, so Build can act quickly and Customer Success is no longer carrying this load. • Support customer-facing delivery through implementation tasks, workflow guidance, training preparation, documentation, and lightweight troubleshooting. • Help create guides, FAQs, templates, internal notes, and other resources that make support more scalable and reduce repeated one-off questions. • Work across customers, regions, and use cases to notice patterns in where customers are getting stuck, what workflows need more support, and where the product experience can be clearer. • Work closely with Customer Success, Product, and Build to make sure customer feedback, product issues, and implementation learnings are shared clearly and followed through.

🎯 Requirements

• Experience in customer success, professional services, product operations, QA, or a closely adjacent role at a SaaS company • A genuine QA mindset: you notice what is off, you reproduce it, and you document it cleanly • Strong product curiosity and excitement to become deeply fluent in how a platform works • Customer empathy and an ability to think through how real users experience software, especially users facing barriers to opportunity • Technical literacy to work fluently alongside engineers and product managers, read a roadmap, and reason about how features fit together • High agency and strong written communication: you move issues forward yourself rather than waiting to be told.

🏖️ Benefits

• Competitive salary • Work from anywhere in Canada or the US • Flexible work hours • Professional development opportunities • Health insurance