Senior Product Manager, Payments

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $175k - $185k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 3%

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FuturHealth

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

FuturHealth is a company that operates within the wellness and fitness services sector, focusing on promoting health and well-being through various programs and resources. Their offerings may include fitness training, wellness coaching, and health-related services aimed at improving overall health outcomes for individuals and communities.

📋 Description

• Own the payments product roadmap for checkout, subscription billing, upsell/downsell flows, and payment method expansion • Define and track checkout conversion, rebill authorization rate, chargeback ratio, and average order value metrics • Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions • Write product specifications, coordinate execution with engineering and design, and manage QA and launches • Evaluate and recommend payment methods, processors, and billing models • Own relationships with Gr4vy, downstream processors, BNPL, and alternative payment partners • Manage processor onboarding, MID warmup, and volume migration across acquiring banks • Monitor transaction success rates, rebill health, and chargeback ratios; identify trends and drive fixes • Own chargeback and dispute management, including root-cause investigation, responses, and preventative measures • Resolve complex billing escalations with CX, engineering, finance, and compliance • Maintain and improve operational runbooks, billing policies, and escalation procedures • Build and maintain Looker and BigQuery dashboards and reports • Partner with data on attribution, funnel analysis, and revenue reporting • Deliver a weekly payments update covering metrics, shipping activity, and upcoming priorities • Report to the Head of Product and collaborate daily with engineering, data, growth, and CX

🎯 Requirements

• 5+ years in product management within payments, billing, or checkout • Track record of integrating AI-powered tools, including coding assistants, agentic workflows, and LLM-driven analysis, into day-to-day product work • Experience at a subscription-based DTC company or startup with founder interactions, especially in health, wellness, or telehealth • Direct experience working with payment processors, acquirers, or orchestration platforms • Understanding of authorization flows, settlement, and transaction failures • Proven ability to ship product improvements that moved conversion or revenue metrics, supported by data • Familiarity with payment orchestration platforms such as Gr4vy, Spreedly, or similar • Familiarity with multi-processor routing strategies • Experience owning chargebacks, vendor SLAs, and processor performance • Strong analytical skills, including dashboard building and proactive data interrogation • Clear, concise communication skills; ability to write specifications, run standups, and present to leadership • Experience with experimentation platforms such as PostHog, Optimizely, or similar (preferred) • Background in a lean product-engineering organization where PMs carry operational load (preferred) • Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment (preferred) • Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events (preferred)

🏖️ Benefits

• Fully remote work policy • Unlimited Paid Time Off (PTO) • 13 Company Holidays • Floating Holiday flexibility • Paid Parental Leave (US Only) • Health, Dental, Vision Insurance, and Retirement (401k) (US Only) • Employee Assistance Program (EAP) (US Only) • Health Savings Account (HSA) (US Only) • Flexible Spending Account (FSA) (US Only) • SmartSpend discounts • SoFi financial tools • One Medical care • Rightway healthcare navigation • Pet Insurance • Commuter Benefits (State Specific) • New hire swag • Company equipment (laptop, software) • Opportunities to make a tangible impact • Authentic startup exposure • Culture built on autonomy, accountability, and results-driven success

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