Desktop Support Technician

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🏄 California – Remote

🏄 California – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Futuro Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Futuro Health is a nonprofit organization dedicated to facilitating educational journeys into allied health careers for individuals and communities. It aims to grow the workforce that healthcare employers need by providing diverse educational programs and scholarships designed to create opportunities for aspiring healthcare professionals. Futuro Health partners with educational institutions to offer programs that train students for various roles such as Emergency Room Technicians, Medical Assistants, Pharmacy Technicians, and more. The organization emphasizes recruiting, educating, and supporting diverse communities, ensuring that scholars are prepared to be both capable and compassionate caregivers. Its initiatives are driven by a mission to improve the health and economic prospects of communities by expanding the network of healthcare workers across the nation.

📋 Description

• Serve as the first point of contact for IT support requests via phone, email, chat, and remote assistance tools • Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, peripherals, Microsoft 365 applications, VPN connectivity, and approved business systems • Triage, prioritize, respond to, document, and resolve help desk tickets • Escalate issues beyond Level 1 scope to systems administrators, application administrators, developers, or third-party vendors • Identify recurring issues and recommend process improvements or knowledge base additions • Create, modify, and disable user accounts for onboarding, role changes, and offboarding • Assist with password resets, account lockouts, MFA, mailboxes, shared mailbox access, distribution groups, and Teams membership • Assist with Exchange Online, Teams, and SharePoint configuration requests • Provision, deploy, and support Windows workstations through Microsoft Intune • Coordinate hardware replacements, equipment returns, asset tracking, and device lifecycle records • Participate in Intune application packaging and automation efforts • Intake endpoint security alerts and phishing or suspected security incidents • Complete assigned containment and remediation steps and support security policy enforcement • Educate users on cybersecurity best practices • Create and maintain knowledge base articles, user guides, and repeatable support procedures • Provide end-user guidance and training on Microsoft 365 tools • Attend Futuro Health’s Spring and Fall in-person All Hands events twice per year • Perform other duties as assigned

🎯 Requirements

• 1+ years of experience in a help desk, desktop support, service desk, or technical support role • Experience troubleshooting Windows 11, Microsoft 365 applications, computer hardware, peripherals, and printers • Experience using an ITSM or help desk ticketing system to track, prioritize, document, and resolve support requests • Experience performing user account administration, password resets, and MFA support • Strong customer service, communication, and problem-solving skills • Ability to prioritize multiple requests and work effectively in a fast-paced environment • High school diploma or equivalent required • Ability to attend Spring and Fall in-person All Hands events twice per year • Ability to sit, stand, and type for long periods • Ability to work irregular hours, including occasional after-hours and weekends • Preferred: Experience with Microsoft Intune, Microsoft Entra ID, and endpoint management • Preferred: Familiarity with Microsoft Defender and cybersecurity best practices • Preferred: Experience supporting remote and hybrid workforces • Preferred: CompTIA A+, Microsoft 365 Certified: Fundamentals (MS-900), or comparable technical certification • Preferred: Completion of a technical training program or relevant industry certification • A degree is not required for this role

🏖️ Benefits

• Platinum Tier Medical Plans: PPO, HMO, and HDHP options, fully paid for by Futuro Health • Dental and Vision Plans, fully paid for by Futuro Health • Life and AD&D insurance, long- and short-term disability, and EAP, fully covered by Futuro Health • Traditional and Roth Safe Harbor 401K Plans with 100% match up to 4% of employee contributions, subject to IRS limits • Immediate 401K vesting • Flexible Spending Accounts: FSA, HSA, and Limited FSA Plans • Voluntary ancillary benefits for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care • Mobile phone, internet, and gym membership reimbursements • Wellness programs • Professional development and advancement opportunities • Flexible hours • Reasonable accommodations as required by applicable law