Software Technical Support Representative

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide quality support to users by responding to end-user inquiries • Resolve problems associated with telecommunications networks, computer hardware, and core business applications • Isolate problem sources • Work with internal telecommunications, system operations, application development teams, and vendors to resolve problems • Follow up with users to ensure problem resolution • Develop and maintain documentation of all activities

🎯 Requirements

• High school diploma or equivalent • One or more years of experience in the telecommunications or applications programming field or job-related experience • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications • Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems, and vendor capabilities • Ability to manage multiple tasks/projects and deadlines simultaneously • Good verbal and written communication skills • Elavon or Talech experience preferred • Ability to work shifts within operating hours of 6:00 AM–11:15 PM Eastern Time, Sunday through Saturday • Ability to complete 6–8 weeks of training, Monday–Friday

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension