Software Technical Support Representative

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🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide quality support to users by responding to end user inquiries • Resolve problems associated with telecommunications networks, computer hardware and core business applications • Isolate problem sources • Work with internal telecommunications, system operations, application development teams and vendors to resolve problems • Follow up with users to ensure problem resolution • Develop and maintain documentation of all activities • Complete 6–8 weeks of training Monday–Friday • Work production shifts within operating hours of 6:00 AM–11:15 PM Eastern Time, Sunday through Saturday

🎯 Requirements

• High school diploma or equivalent • One or more years of experience in the telecommunications or applications programming field or job-related experience • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities • Ability to manage multiple tasks/projects and deadlines simultaneously • Good verbal and written communications skills • Elavon or Talech experience preferred • Ability to work shifts within operating hours of 6:00 AM–11:15 PM Eastern Time, Sunday through Saturday • Must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies • Must satisfy applicable employment eligibility verification and background-check requirements

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension