IT Application Support Analyst, Level 3 Support

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Resolve complex, critical application incidents • Assist with root cause analysis and deep diagnostics through full issue resolution • Collaborate with Engineering, DevOps, and Product Owners to troubleshoot issues • Enhance digital platforms for stability and scalability • Onboard new clients onto the digital solution platform • Monitor systems and manage alert notifications • Participate in required shift and on-call rotations • Drive continuous process improvement and automation • Improve solution efficiency and reduce turnaround time • Apply best practices in IT service delivery, Incident, Problem, and Change Management

🎯 Requirements

• Minimum 2 years’ experience leading and supporting enterprise-level applications, particularly in an advanced (L3) support capacity • Minimum Bachelor’s degree or applicable work experience; BS, MS, or MBA from an accredited/recognized university • Professional-level experience supporting multi-tier on-premises or cloud-based architecture • Strong proficiency in one or more major cloud service providers • Ability to troubleshoot via log analysis and monitoring tools • Deep understanding of IT service delivery principles • Demonstrated experience in Incident Management, Problem Management, and Change Management • Excellent written and verbal communication skills • Customer-focused mindset and ability to explain highly technical concepts simply • US Citizenship • Eligibility and willingness to submit for a U.S. Government Security Clearance • Experience with Linux, DevOps best practices and tools, Docker, Kubernetes, MongoDB, REST API technologies, Content Service Platforms, Python scripting, and ServiceNow or JIRA is desired

🏖️ Benefits

• Comprehensive health, wellness, and retirement plans starting on the first day of employment • Flexible vacation plan • Flexible schedules • Ongoing training • Corporate learning resources • Internal advancement opportunities on a global scale • Competitive salary commensurate with experience • Comprehensive company-wide benefits package