Network Operations Support Analyst

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

👗 Fashion

B2C • Retail • Fashion

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.

📋 Description

• Monitor, troubleshoot, and escalate alerts related to global network infrastructure • Monitor, troubleshoot, and escalate alerts in key applications and backend processing • Perform system administration, including creating users and managing groups in Active Directory • Perform network administration, including switch port configuration changes on Cisco and Juniper switches • Assist with broadband, network, and wireless troubleshooting in retail locations • Assist with broadband circuit installations and troubleshooting in retail locations • Support department projects and initiatives as assigned • Deliver 24x7 support across business offices, distribution and fulfillment centers, retail stores, and restaurants globally • Collaborate with Technical Services and Operations teams

🎯 Requirements

• Working knowledge and understanding of Windows or MacOS • Basic networking and troubleshooting knowledge, including wireless networking • Good communication skills • Willingness to actively participate in peer communications • Eagerness to learn new technologies and methodologies • Experience with Juniper EX switching is a plus • Experience with Cisco switching is a plus • Availability for a full-time 10-hour shift, 7:00 a.m.–5:30 p.m., Sunday through Wednesday • Ability to support 24x7 operations

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off (PTO) • Generous employee discounts • Retirement savings • Comprehensive Perks & Benefits, subject to location and employment status