Lead Technical Support Ops

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Provide leadership, coaching, training and mentoring to Specialists • Ensure all critical aspects of client issues are met and resolved appropriately • Act as a mentor to the Specialists on areas of success and identify improvement opportunities • Assist the Manager, Technical Support through feedback on staff performance and escalated client issues • Identify and effectively communicate areas of training improvements and common performance deficits • Supervise the operations and work of their assigned team on a day-to-day basis • Facilitate coaching, training and mentoring of Specialists to ensure high levels of customer service • Act as first level client escalation resource to support Specialists • Coordinate with the Manager, Technical Support to ensure all client issues are addressed in a timely manner

🎯 Requirements

• Minimum of two years’ experience with payroll and Human Capital Management (HCM) systems • Bachelor's Degree preferred • Experience with wage garnishments and related compliance processes strongly preferred • Prior leadership or supervisory experience preferred • Proficient in Microsoft Excel, including data import and table formatting • Skilled in Microsoft Office applications, with the ability to perform basic technical troubleshooting and navigate multiple software systems and inquiries simultaneously, including working with relational databases

🏖️ Benefits

• medical • dental • vision • life • disability • 401(k) match • perks that support you, your family, and your finances • career development