Technical Product Support Engineer, Level 3

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $71.4k - $107k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Onto Innovation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🏭 Manufacturing

Semiconductors • Manufacturing • Technology

Onto Innovation is a leading provider of metrology, defect inspection, lithography, and smart manufacturing software solutions. The company focuses on semiconductor manufacturers to help them accelerate product and process development, improve yield, and reduce costs. Onto Innovation offers technologies for incoming bare wafer inspection, final packaging, and everything in between, addressing challenges in logic, foundry, memory, RF/MEMS, image sensors, advanced packaging, LED/power, probe testing, and flat panel display manufacturing. Through innovation, Onto Innovation enables customers to be first-to-market with premium products by solving the most pressing process challenges and enhancing product reliability.

📋 Description

• Provide expert-level hardware support for the installed base of Onto Innovation tools through the escalation process, via remote support or at customer sites • Develop and communicate plans of action and results to internal and external customers • Improve support structures for existing products through documentation revision and development • Provide field feedback on quality issues to design engineers • Provide on-the-job training to Field Service Engineers • Provide Field Service input to New Product Development through design reviews and testing • Support documentation development and qualification criteria during New Product Introduction • Occasionally support field service activities in a Field Service Engineer capacity • Remain in a stationary position for lengthy periods • Access serviceable areas in a cleanroom environment • Move components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

🎯 Requirements

• Proficient in Microsoft Office products • Familiar with PCs and strong troubleshooting background • Ability to travel domestically and internationally • Current visa or entry permission for international travel • Ability to travel 40% of the time • Minimum 5 years of experience in Field Support Service • Bachelor’s degree in engineering, Physics, or a related technical discipline • Outstanding verbal and written communication skills • Ability to remain stationary for lengthy periods • Ability to access serviceable areas in a cleanroom environment • Ability to frequently move components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment • U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3)

🏖️ Benefits

• Competitive salaries • Health coverage • Dental coverage • Vision coverage • Life insurance • Disability insurance • PTO • 401(k) with employer match • Employee Stock Purchase Program (ESPP) • Wellness initiatives • Cutting-edge tools • Annual bonus opportunities • Potential long-term incentives tied to both company and individual success • Collaborative, inclusive culture