Technical Support Engineer II

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FusionTek

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

FusionTek is a company that specializes in providing comprehensive IT solutions for small and medium-sized businesses. Founded in 2007, FusionTek offers a range of services including managed IT services, co-managed IT services, cloud solutions, and IT consulting. The company is known for its solutions in network security services, ransomware protection, and business continuity planning. FusionTek also provides hardware as a service, VOIP phone systems, and email & spam protection. With a focus on industries such as accounting, architecture, construction, healthcare, legal, and non-profits, FusionTek is dedicated to helping businesses achieve greater success through advanced technology solutions.

📋 Description

• Resolve escalated support requests and complex technical issues • Handle break/fix issues, application installations, and user-level configuration changes • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems • Provide remote and onsite support for client environments • Configure and support Windows Server 2016, 2019, and 2022 environments • Assist with Hyper-V host setup, server administration, networking, and security tasks • Troubleshoot and deploy SonicWall firewalls • Manage networking switches and access points • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies across client environments • Provide guidance and mentorship to Level I technicians • Collaborate with the technical team to deliver exceptional service to clients • Escalate tickets appropriately and contribute to shared technical knowledge • Use Autotask to document, monitor, update, and escalate tickets accurately and on time • Maintain and update the documentation platform • Ensure clients receive clear, professional communication throughout the support process

🎯 Requirements

• CompTIA A+ and/or Network+ required, or must be obtained within 6 months of employment • Strong knowledge of Windows 10/11 and macOS • Strong knowledge of Windows Server 2016, 2019, and 2022 • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts • Working knowledge of on-premise SharePoint administration • Working knowledge of Microsoft 365 Office Suite and cloud services including Intune • Exceptional written and verbal communication • Ability to work independently and collaboratively • Strong time-management and organizational skills • Ability to lift and transport equipment • MSP experience strongly preferred • MD-102 preferred • Experience with Azure and/or AWS is a plus • Experience with Datto BCDR and/or SaaS Backup is a plus • Experience with VOIP telephony including Microsoft Teams is a plus

🏖️ Benefits

• Competitive salary: $30 - $35/hour • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics • Medical, Dental, and Vision coverage • 401(k) plan with 4% company matching and immediate vesting • Generous PTO • Paid company holidays • Dedicated Birthday PTO • Additional floating holiday • Educational reimbursement for certification tests • Company-supplied training resources • Salary increase after successfully completing approved certifications • Monthly cell phone stipend • Fun events and opportunities to connect with colleagues