Technical Support Engineer – Commercial Chiller Equipment

🔥 2 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $97.4k - $135.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Provide technical service support for Trane Field Service Agencies, including travel to work sites when necessary • Troubleshoot commercial chillers remotely • Perform chiller service reports and chiller data analysis; organize reports and records to support data-driven decision making • Interact with Trane functional areas to provide customer support and achieve business unit objectives • Originate and technically review Help Center solutions • Travel up to 15% to troubleshoot, train, provide field support, and support new product development • Review and direct customer interaction for Trane chillers • Assist with root cause analysis and defect resolution • Author and review product literature and assist with training classes • Serve as subject matter expert for chiller components or applications and resource internal team members • Lead or participate on field quality problem-solving and field service communications teams • Ensure quality standards for technical service operations and customer satisfaction • Participate in quality audits, design review teams, and technology transfers • Identify field problem trends and provide information to Quality for product improvement • Drive quality improvement projects and participate in new product development as the voice of the field • Support Mission Critical customers with chiller startups, commissioning, and servicing, including support outside normal business hours when scheduled • Make data-informed decisions based on department goals and needs

🎯 Requirements

• 10+ years of experience in servicing HVAC equipment and systems preferred but not required • Associate or bachelor's degree preferred but not required • Professional training on various Trane equipment • Ability to travel up to 10% • Ability to define problems, collect data, establish facts, and draw valid conclusions • Understanding and application of temperature, pressure, and basic electrical theories • Operating knowledge of Microsoft Office software • Working proficiency with handheld computers such as smartphones and iPads • Ability to manage support cases within Remedy software • Ability to meet the physical demands of typical HVAC equipment service routines • Ability to troubleshoot complex refrigeration and electrical systems • Current knowledge of Trane Unitary Commercial products, including installation, operation, maintenance, service, and repair • Knowledge of Large Unitary Products and BAS systems beneficial but not required • Ability to prioritize multiple high-priority customer cases • Flexibility to work extended hours occasionally • Ability to meet short- and long-term deadlines • Ability to meet the needs of internal and external customers • Ability to work regularly and dependably • Ability to function in a team environment • Ability to make decisions, learn, think rationally, and exercise good judgment

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives • Fertility coverage and adoption/surrogacy assistance • 401K match up to 6%, plus an additional 2% core contribution, up to 8% company contribution • 15 vacation days • 9 paid holidays • 3 floating holidays • Sick leave • Volunteer leave options • Parental leave options • Educational and training opportunities through company programs • Tuition assistance • Student debt support