Tech Support Engineer, I

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Assess hardware, software, and network issues on customer systems • Provide remote troubleshooting, diagnostic evaluations, and routine inspections for medical imaging systems, equipment, and components • Provide advanced product module and sub-module support to Customer Support Engineers and other staff • Collaborate with internal and external groups to solve complex technical issues and develop solutions • Document problems and solutions in the product knowledge database • Maintain compliance with regulatory and quality requirements • Participate in occasional customer site visits as necessary • Maintain expert knowledge of current medical imaging products and technologies through continuous education • Travel on short notice and/or overnight when required to work on customer systems • Work outside normal business hours, overtime, and holidays as required • Work cross-functionally and handle other assigned duties • Meet team KPIs for customer satisfaction, availability, support case closures, project completion, and training completion • Become a FUJIFILM Subject Matter Expert in more than one discipline within two years • Comply with U.S. FDA, ISO 13485, and other applicable regulatory requirements

🎯 Requirements

• Minimum three years of industry-related professional experience • Industry-specific technical certifications preferred, including Microsoft, VMware, or Cisco certifications • Superior communication and interpersonal skills • Excellent phone manner • Ability to achieve results and meet goals in a fast-paced team environment • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multitasking skills • Must become VCP Certified within two years of hire • Must acquire knowledge to become a FUJIFILM Subject Matter Expert in more than one discipline within two years of hire • Must comply with U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards • Preferred: FUJIFILM Synapse Administration • Advanced knowledge of Synapse workflows and implementations preferred • Advanced knowledge of Synapse application front end preferred • Experience with HL7 and DICOM protocols and interfaces preferred • Working knowledge of Windows Server 2012, 2016, 2019, 2022+, networking, SQL Server, and Oracle preferred • Advanced knowledge of medical informatics architecture, VMware, and storage solutions preferred • Security+ or higher certification preferred • Linux architecture knowledge preferred • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel up to 10% may be required • Must be willing to meet applicable facility vendor credentialing and vaccine requirements • Must be willing to test periodically for COVID-19 and wear a face covering indoors when required

🏖️ Benefits

• Flexible environment • Continuous education • Training provided • Potential overtime and holiday work based on business needs • Equal opportunities in compensation, benefits, and training • Reasonable accommodation during the application and selection process • Company encourages COVID-19 vaccination and requires willingness to periodic COVID-19 testing and indoor face covering when required