Technical Support Representative

🕒 August 12

🤠 Texas – Remote

🤠 Texas – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centerbase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

⚖️ Legal

🤝 B2B

💰 Debt financing on 2022-04

SaaS • Legal • B2B

Centerbase is a customizable, cloud-based legal practice management platform that helps mid-sized law firms run core firm operations. It combines case/matter management, legal accounting (including trust accounting), billing and legal billing, timekeeping, document and workflow management, and custom reporting in a single SaaS product to modernize firms while retaining legacy system functionality. Centerbase targets legal professionals seeking a cloud-first practice management and billing solution for improved efficiency and firm-wide visibility.

📋 Description

• Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary. • Train customers and internal staff on product functionality. • Develop and maintain documentation, support materials, and knowledge base content. • Proactively suggest and implement improvements to enhance the delivery of solutions and services. • Work cross-functionally with various departments to collaborate on customer-focused solutions. • Interface professionally with management, clients, and partners both internally and externally. • Support Centerbase software setup, maintenance, and issue resolution. • Advise Centerbase departments on product-related issues. • Serve as a general technical support specialist during high call volume periods by taking incoming customer requests. • Work under the supervision of the Technical Support Manager.

🎯 Requirements

• Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software. • Understanding of legal billing and accounting workflows, or experience with similar software platforms. • Skilled in handling tough conversations and customer pushback with empathy and professionalism. • Ability to handle multiple priorities and meet time-sensitive deadlines. • Demonstrates initiative, adaptability, and a strong desire to continuously learn and master new technologies. • Proven ability to build and maintain effective working relationships across teams. • Positive, professional interpersonal skills are a must. • Experience with legal tech or law firm operations. (Preferred) • Familiarity with tools such as NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer. (Preferred)

🏖️ Benefits

• Flexible PTO • 2 Company-Wide Mental Health Days • Parental Leave Programs • 401(k) with Company Match • Broad Equity Participation