Technical Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Centerbase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

⚖️ Legal

🤝 B2B

💰 Debt financing on 2022-04

SaaS • Legal • B2B

Centerbase is a customizable, cloud-based legal practice management platform that helps mid-sized law firms run core firm operations. It combines case/matter management, legal accounting (including trust accounting), billing and legal billing, timekeeping, document and workflow management, and custom reporting in a single SaaS product to modernize firms while retaining legacy system functionality. Centerbase targets legal professionals seeking a cloud-first practice management and billing solution for improved efficiency and firm-wide visibility.

📋 Description

• Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary • Train customers and internal staff on product functionality • Develop and maintain documentation, support materials, and knowledge base content • Proactively suggest and implement improvements to enhance the delivery of solutions and services • Work cross-functionally with various departments to collaborate on customer-focused solutions • Interface professionally with management, clients, and partners internally and externally • Support Centerbase software setup, maintenance, and product-related issues • Maintain knowledge base articles and training content • Advise Centerbase departments on product-related issues • Take incoming customer requests as a general technical support specialist during high call-volume periods • Work under the supervision of the Technical Support Manager

🎯 Requirements

• Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software • Understanding of legal billing and accounting workflows, or experience with similar software platforms • Skilled in handling tough conversations and customer pushback with empathy and professionalism • Ability to handle multiple priorities and meet time-sensitive deadlines • Demonstrated initiative, adaptability, and desire to continuously learn and master new technologies • Proven ability to build and maintain effective working relationships across teams • Positive, professional interpersonal skills • Experience with legal tech or law firm operations (Preferred) • Familiarity with NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer (Preferred) • Ability to manage support requests via Teams Meetings, phone, and email • Ability to train customers and internal staff on product functionality

🏖️ Benefits

• Flexible PTO • 2 Company-Wide Mental Health Days • Parental Leave Programs • 401(k) with Company Match • Broad Equity Participation