Customer Success Manager

🔥 11 minutes ago

🏈 Alabama, Arizona, +33 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $108k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Build and maintain trusted client relationships as the primary point of contact for inquiries and escalations • Onboard new customers, provide technical support, address inquiries, resolve issues, and ensure product functionality meets specifications • Serve as the voice of the customer and collaborate with Product and engineering teams on product reliability and improvements • Develop strategies to maximize customer satisfaction and retention • Identify opportunities for upselling and cross-selling • Collaborate with cross-functional teams to align client success initiatives with company objectives • Work with finance partners to track account financial performance • Represent client needs and feedback within the organization • Track and report key client success metrics, including recurring revenue/margin, product adoption rates, and satisfaction scores • Provide clients with regular updates on performance and outcomes

🎯 Requirements

• 3+ years in Healthcare Consulting, Customer Success, or Account Management, preferably in digital healthcare or pharmacy • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications • Excellent communication and interpersonal skills • Ability to build and maintain strong relationships with clients and internal stakeholders • Strategic thinking with a customer-centric approach focused on satisfaction and retention • Analytical mindset with proficiency in data analysis and problem-solving • Ability to identify trends and insights to inform decision-making • Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and stakeholders • Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods • Ability to stoop, bend, reach, and perform frequent repetitive computer-operating motions • Ability to lift, carry, push, pull, and move light objects up to 20 pounds • Ability to communicate verbally, discern auditory information, and visually perceive details • Ability to travel up to 25% of the time, sit for extended periods during travel, carry luggage, navigate airports independently, and adjust to time zones and climates • Must be authorized to work for any employer in the U.S. • Employer does not take over, transfer, or sponsor any visa type

🏖️ Benefits

• Commission eligible • Dental, vision, and multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term (STD) and long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • Eight weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month