Operations Safety Analyst – Trust & Safety

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gaggle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Gaggle is a company that provides safety and well-being solutions for K-12 school districts, utilizing technology to manage student safety on school-provided devices. Their services include safety management, web filtering, therapy, after-hours support, safety tipline, and crisis line functions, aiming to prevent tragedies through real-time content analysis and alerts. Gaggle is committed to promoting mental health by offering accessible teletherapy sessions and encouraging good digital citizenship in educational environments. Their mission is to proactively identify and support struggling students, ensuring their safety and well-being.

📋 Description

• Review and analyze K-12 student activity to identify safety or well-being concerns requiring intervention • Maintain quality and efficiency goals to deliver actionable information quickly to emergency contacts • Communicate with school district customers and designated emergency contacts regarding student incidents • Field customer phone calls and emails about student incidents • Apply sound judgment and prior related knowledge to make decisions that keep students safe • Record and maintain concise incident notes in Salesforce CRM • Identify trends and use research to support decision-making • Collaborate with Operations Analysts to recommend decision strategies • Work with department leadership to develop processes and procedures • Audit decisions made by others for accuracy and efficiency • Operate as an individual contributor with ownership of outcomes • Report to the Operations Supervisor • Work first/second shift schedules, including weekends, in four 10-hour days per week

🎯 Requirements

• Experience using a variety of desktop and web-based applications • Experience in crisis management, child advocacy, content moderation, or a related field or degree • Comfort communicating sensitive information through email, text, and phone • Ability to stay focused on the same task for long uninterrupted periods • Ability to process large amounts of content quickly and accurately • Excellent reading comprehension • Confidence to operate independently and autonomously within a virtual team environment • Ability to reach goals with minimal supervision • High degree of ownership of individual outcomes and contribution to department and company goals • Passion for continuous improvement and willingness to manage change • Fluency in Spanish is a plus • Job-based access to protected data must occur within the United States • Reliable high-speed internet connection required • Private, dedicated work area with little to no disruption required • Ability to view sensitive and graphic content, including content that may contain nudity • Ability to work up to ten hours a day at a computer, reading from a screen and sitting for long periods • Ability to work flexible and extended hours depending on volume • Experience with Salesforce, Service Cloud, Slack, and Sling

🏖️ Benefits

• This is a full remote position • PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources • Dental insurance (including orthodontia) through Guardian • Vision insurance through BCBS/EyeMed • HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution • 401(k) plan with immediate vesting and a 4% company contribution with each paycheck • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance) • Flexible PTO • Generous, 100% to 70% paid leave plans, up to 90 days • Pet Insurance Discount Program • Team recognition programs • Holiday gifts and bonuses • Company retreats • Raffles • Fantasy football leagues • Remote-first company; team works together across all 50 US states