Senior RevOps Analytics Lead

🔥 4 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105k - $119k / year

⏰ Full Time

🟠 Senior

💹 Revenue Operations

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Shape and scale our GTM analytics function by building AI-enabled, self-service intelligence. • Drive a more self-service analytics environment so teams can answer routine questions independently. • Lead the shift from static reporting toward AI-powered workflows. • Own the analytics foundation for our Sales, Customer Success, and broader GTM organization. • Build, maintain, and improve dashboards, reporting layers, and metric definitions. • Define and govern core GTM metrics for a trusted source of truth. • Identify risks and opportunities proactively by surfacing leading indicators, trend shifts, and performance gaps. • Serve as a hands-on partner to Revenue Operations, Customer Success, Sales, Marketing, and Finance.

🎯 Requirements

• 5+ years of experience in revenue analytics, GTM analytics, revenue operations, or a closely related role in a B2B SaaS environment. • Proven experience working across the revenue lifecycle — pipeline, forecasting, bookings, renewals, retention, GRR, and NRR. • Strong hands-on SQL skills and experience with modern BI tools — Sigma Computing strongly preferred; Tableau, Hex, or Looker also considered. • Comfort working directly in Snowflake or a comparable cloud data warehouse. • Deep familiarity with Salesforce; experience with Gainsight strongly preferred. • A track record of building executive-ready dashboards and reporting that leaders trust to run the business. • Experience defining business metrics, improving data quality, and establishing reporting governance across teams. • Ability to move fluidly between detailed analysis and high-level business context, and to communicate clearly with both technical and non-technical stakeholders. • Active, hands-on experience using AI tools to improve analytics workflows. • Strong business judgment and the ability to translate ambiguous questions into structured analysis and clear recommendations. • Experience mentoring or developing analysts, with a desire to grow into formal team leadership.

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset