Bilingual Call Center Technical Support Agent

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Answer incoming calls from healthcare providers and provide customer service and support in English and Spanish • Help providers access and navigate the Provider Portal, including account setup, passwords, login issues, and other basic support • Assist with questions related to claims, eligibility, payments, authorizations, and other information available through the portal • Research and troubleshoot provider questions using available systems and resources • Provide clear information or additional support when needed • Accurately document customer interactions and resolutions while following customer service, quality, privacy, and security procedures • Work with other teams when provider questions require additional research or assistance • Meet established customer service, quality, productivity, privacy, and security expectations

🎯 Requirements

• Fluent in English and Spanish, with the ability to communicate effectively with customers in both languages • Four or more years of customer service, call center, or other telephone experience • Strong customer service, communication, and problem-solving skills • Comfortable using computers, navigating multiple systems, and learning new applications • Ability to work in a fast-paced call center environment, manage multiple tasks, and accurately document customer interactions

🏖️ Benefits

• Work flexibility • Learning and career development opportunities • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies