IT Support Analyst

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Resolve incidents and service requests within SLAs • Escalate major or complex issues to appropriate support teams • Take end-to-end ownership of tickets • Maintain accurate ticket updates and assign requests to the correct team • Provide technical support for desktops, mobile devices, networks, and Microsoft Office applications • Assist users with password resets and multifactor authentication access issues • Log tickets and communicate progress • Deliver excellent customer service and build strong user relationships

🎯 Requirements

• Experience in incident/request management, service desk support, and troubleshooting hardware, software, and networking issues • Proficiency with ticket management systems, preferably ServiceNow • Experience in ITIL-based environments • Background providing technology support and excellent customer service • Strong written and oral communication skills • Familiarity with medically related environments • Experience supporting end users across devices and applications, including Microsoft Office • ITIL Foundation, HDI Support Center Analyst, A+, and Network+ certifications preferred • Eligibility to work in the USA is implied by the employer-selected location "Remote - USA"

🏖️ Benefits

• Competitive Benefits package with tiered options to choose from; eligibility starts the month after hire • Compensation Reviews • Career Growth Opportunities • Flexible Remote Schedules • Generous PTO Plans • Paid Holidays • Possible incentive and productivity programs • Health and wellness coverage options • 401k benefits • Family planning benefits • Telehealth