Technical Support Representative

Job not on LinkedIn

🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues • Repair and maintain Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, computers, and relevant software • Assist in setting up and installing new hardware and POS-related software • Troubleshoot core system remote devices • Perform computer-related break-fix repairs as needed • Manage time effectively and prioritize tasks • Work independently while maintaining strong communication with store staff

🎯 Requirements

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software • Strong understanding of POS hardware, including all peripherals • Proficient in electronic troubleshooting at the board level • Capable of repairing terminals, computers, and peripherals at the component level • Proficient in networking • Own equipment, including dual monitors and a strong wired internet connection • Ability to work night shift

🏖️ Benefits

• Full-Time Temporary Position • Remote work arrangement • Use of own equipment, including dual monitors and a strong wired internet connection