Customer Application Support Analyst

Job not on LinkedIn

🔥 5 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kennametal

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Equity on 2015-02

Automotive • Construction • Manufacturing

Kennametal is at the forefront of materials innovation with over 85 years of experience in providing products that enhance everyday lives. The company is dedicated to building a culture of accountability and fostering a diverse and inclusive workplace where all employees can reach their full potential. Guided by values of safety, respect, integrity, and accountability, Kennametal emphasizes community engagement and aims to create an inspiring environment where innovation and collaboration thrive.

📋 Description

• Provide product support and application support to customers, distribution partners, and internal company personnel • Provide support via phone, fax, email, and online chat • Ensure client inquiries are responded to by appropriate technical support staff • Log client requests and solutions in the CRM database • Identify, monitor, and report client product needs or issues and maintain resolution plans • Assign engineering, marketing, and manufacturing resources when necessary to resolve problems • Communicate customer issue dispositions and solutions to sales personnel and team members • Implement quarterly plans supporting customers, distribution, and direct sales representatives • Report individual contributions to department goals, service levels, and measurement standards • Write assigned application bulletins and success stories • Gather and timely report market intelligence • Work from home and conduct demonstrations as assigned • Enter machining information and tool performance reports • Assist Metal Cutting Technical Support staff in developing training programs

🎯 Requirements

• Completed machinist or tool & die apprentice program or other relevant engineering degree is preferred • A suitable combination of metal cutting / machining experience and educational programs is acceptable • Fluency in English • Strong verbal and written communication skills • Proficiency with Microsoft Word, Excel, and PowerPoint • Ability to function as a problem owner for day-to-day application and product issues • Ability to initiate problem escalations, track assignments, and follow up with technical engineering, marketing resources, and vendors

🏖️ Benefits

• Work from home • Remote work arrangement • Opportunity to work various hours or shifts as necessary due to department requirements