Client Services Analyst II

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $44.5k - $63.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Ensure the timely and successful delivery of client data files and client-facing letters • Oversee end-to-end workflows as claims progress through audit, QA, and review processes • Perform detailed quality-focused analysis and QA of client data files and letters • Perform first-level analysis of errors related to files, letters, and workflows using tools, reports, and metrics • Analyze complex data sets to identify trends, issues, and actionable insights • Conduct claim research as requested by Account Management or clients • Translate client-specific requirements and processes between technical and non-technical partners • Collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements • Participate in client calls and provide updates on KPIs, reporting, and claim status • Monitor and drive improvements related to recovery conversion, fallout management, and client SLAs • Support revenue cycle and recovery-focused initiatives through data analysis and process optimization • Build relationships with internal teams and external client contacts • Manage multiple priorities and deadlines while maintaining accuracy and attention to detail • Provide regular updates to leadership on workflow status, trends, and key metrics

🎯 Requirements

• Bachelor’s degree or equivalent client services or operational experience • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and formulas • Strong analytical skills using logic and process to resolve data and workflow issues • High attention to detail and experience performing QA on client data files, letters, or reports • Ability to create, document, and translate client-specific processes across technical and non-technical teams • Strong written and verbal communication skills for client discussions and professional updates • Ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail • Ability to regularly use a computer, phone, and related peripherals

🏖️ Benefits

• Work flexibility • Learning and career development • Full-time employee benefits package • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies