Customer Support Supervisor

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $45.3k - $64.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead and support daily customer service operations • Ensure productivity, quality, service, and performance expectations are achieved • Coach, mentor, and develop customer support representatives through feedback, performance discussions, training, and development activities • Monitor customer interactions, operational activity, and service trends • Identify issues, escalations, and opportunities for improvement • Resolve complex customer concerns and support team members with challenging inquiries • Ensure timely and professional issue resolution • Partner with management and internal teams on staffing, performance management, employee development, operational priorities, and process improvements • Support a customer-focused operations team in a fast-paced, high-volume environment

🎯 Requirements

• Four (4) or more years of professional customer service, customer support, call center, contact center, or service center experience • Two (2) or more years of leadership experience supervising, coaching, mentoring, or managing customer service employees • Experience monitoring employee performance, productivity, quality, customer service metrics, and service expectations • Strong analytical, communication, problem-solving, and organizational skills • Ability to manage multiple priorities • Bachelor’s degree or equivalent combination of education and relevant professional experience • Previous experience in business management or a related field is preferred

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) retirement savings plan • 401(k) employer match • Paid time off • Flexible vacation policy • Employee wellness benefits • Financial benefits • Educational assistance • Leadership and technical development academies • Flexible work options • Learning and career development opportunities • Work-life balance