Customer Service Coordinator

🔥 14 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JELD-WEN, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1960

🏭 Manufacturing

🏗️ Construction

💰 Post-IPO Secondary on 2021-03

Manufacturing • Construction • Sustainability

JELD-WEN, Inc. is a leading global manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products for residential and commercial use. Founded in 1960, the company emphasizes innovation and sustainability in its practices, striving to deliver high-quality products that meet energy-efficiency standards while being environmentally responsible. With a commitment to continuous improvement and a diverse, inclusive culture, JELD-WEN aims to have a positive impact on both its customers and the planet.

📋 Description

• Receive and resolve customer inquiries in a timely manner in a fast-paced, high-volume support center • Build positive relationships with customers and maintain a positive, empathetic, and professional attitude • Improve customer service experience, create engaged customers, and facilitate organic growth • Work with the Sales Team to develop better methods for addressing customer complaints • Address inquiries by phone, web/email, mail, fax, chat, or social media • Process complex drawings, quotes, and order requests, including change orders, per departmental guidelines • Resolve and manage customer situations with a goal of first-contact resolution • Escalate non-routine issues to the appropriate supervisor or manager • Interpret warranty conditions and issues • Build relationships with operations, sales, product line management, and finance • Update management on customer developments and issues • Use SalesForce, Titan, and Microsoft Office to track contacts and inquiries • Interface across multiple facilities and product lines • Manage projects with leadership guidance • Report service gaps and improvement opportunities to department leadership • Perform other assigned duties

🎯 Requirements

• High School Diploma/GED is required (years of experience will be considered) • 3 years of Customer Service experience with demonstrated product and system knowledge • Intermediate skill in Microsoft Office applications • Ability to handle escalated customer service situations • Ability to manage escalations and resolve problems independently • Ability to quickly learn new software, systems or processes and products • Strong communication skills (verbal and written) • Applicants must be authorized to work and reside in the United States • ERP systems, CRM, Salesforce, SAP, or Titan experience is preferred • Door manufacturing experience is preferred • Associate's Degree is preferred

🏖️ Benefits

• Competitive compensation and benefits packages • Medical and dental • Generous leave policies • Retirement program • Fully remote position