Director, Service Delivery

🔥 3 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $127.4k - $182k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead complex client implementation engagements from initiation through go-live and stabilization • Ensure delivery commitments meet approved scope, schedule, budget, and quality expectations • Apply delivery models, governance practices, and implementation standards • Serve as the single point of accountability for DDI program outcomes • Build and sustain trusted senior-level client relationships • Lead clients and delivery teams through complex changes, competing priorities, and delivery uncertainty • Oversee implementation delivery across Business Services and IT Services • Coordinate internal teams, client teams, product, engineering, operations, and third-party partners • Establish and lead program governance, including kickoffs, status meetings, executive steering updates, RAID management, dependency tracking, and decision documentation • Act as the senior delivery escalation point for risks, issues, blockers, and decisions • Lead cross-functional delivery meetings and hold teams accountable for milestones, deliverable quality, and issue resolution • Review and approve schedules, staffing plans, financial forecasts, dashboards, status reports, and corrective action plans • Ensure program changes include comprehensive impact analysis before approval or escalation • Drive readiness for kickoff, design, build, test, conversion, deployment, operational readiness, go-live, and stabilization

🎯 Requirements

• Master’s degree preferred, or equivalent combination of education, experience, and leadership success • 15 or more years of related experience in client delivery, program leadership, systems implementation, or technology services • 5 or more years of supervisory, management, or senior delivery leadership experience • Experience leading client delivery for Medicaid Enterprise programs (e.g., MMIS, MES, Eligibility, or related Medicaid programs) or similar Federal or State Programs • Experience working with state agencies and complex regulatory environments • Experience managing program budgets, staffing forecasts, delivery plans, financial performance, risk mitigation, dependency management, and corrective action plans • Proven ability to lead cross-functional teams across implementation, product, engineering, operations, PMO, finance, and third-party partners • Strong executive presence and ability to communicate program status, risks, decisions, tradeoffs, and support needs to client and internal senior leadership • Demonstrated ability to lead through ambiguity, manage competing priorities, and operate as the point of accountability in high-visibility client situations

🏖️ Benefits

• 100% remote work flexibility • Up to 15% travel annually • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Career development opportunities