Operational Analyst – Verint Analytics, Performance Configuration

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $51.7k - $73.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities • Translate business, operational, and performance requirements into clear configurations • Partner with Product Experience Owners (PXOs) and other teams to ensure accurate analytics and performance insights • Configure KPIs, scorecards, performance hierarchies, and dashboards within Verint Performance Management • Support configuration and maintenance of Speech & Text Analytics categories and taxonomies • Document detailed business and functional requirements • Participate in functional and regression testing for performance and analytics configurations

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, or related field, or equivalent experience • 1–3 years of experience in operations analysis, analytics support, performance management, or CX/WFO platform roles • Exposure to omnichannel and back office environments and performance measurement practices • Experience configuring or supporting enterprise CX/WFO platforms (Verint strongly preferred) • Experience supporting system implementations, enhancements, or migrations

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies