Operations Manager, Provider Enrollment

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $91.1k - $130.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead the day-to-day operations of a Provider Enrollment contact center • Ensure service levels, quality standards, operational KPIs, and contractual commitments are achieved • Build, coach, and develop managers, supervisors, and frontline employees • Partner with clients and internal stakeholders to solve operational challenges and strengthen relationships • Analyze performance metrics, improve business processes, manage budgets, and optimize workforce planning • Lead strategic initiatives, operational implementations, and cross-functional partnerships • Support Contact Center and Provider Enrollment operations for healthcare clients • Collaborate with clients, business partners, and leadership to achieve contractual performance goals

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • Five or more years of experience leading healthcare operations, contact center operations, or business operations • Five or more years of experience leading managers, supervisors, or large operational teams in a performance-driven environment • Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement • Strong leadership, communication, analytical, and problem-solving skills • Ability to influence stakeholders and lead cross-functional initiatives • Candidates must reside in the Continental United States • Occasional travel may be required based on business or client needs

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies

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