Clinical Cloud Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $63.4k - $79.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Hyland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

Hyland is a company that provides a collaborative community platform for its customers and partners, offering access to resources such as products, solutions, and updates. The platform enables users to share feedback, ask questions, and connect with each other, fostering operational knowledge and organizational value. Hyland Community aims to enhance user experience by facilitating interaction between experts and community members.

📋 Description

• Investigate and resolve moderately challenging clinical application and imaging workflow issues • Review application logs, approved system data, interface messages, and customer-reported workflow behavior to identify likely causes • Escalate conflicting evidence, unfamiliar dependencies, or higher-risk issues • Maintain accurate case records and troubleshooting documentation • Gather and document customer-reported workflow needs and issue details • Serve as a primary operational contact for assigned customers, providing updates on progress, dependencies, risks, and delays • Maintain case accountability through documented and verified resolution • Execute documented functional and integration test cases for fixes, upgrades, or configuration changes • Record test results and discrepancies; assist with regression testing and clinical-user validation • Support approved implementations, upgrades, migrations, and post-change checks • Collaborate with clinical, application, database, network, integration, cloud operations, and engineering colleagues • Follow privacy, security, and protected health information handling requirements • Contribute to internal knowledge resources and suggest practical improvements

🎯 Requirements

• Bachelor's degree or equivalent experience • Typically 2–4 years of relevant experience in clinical imaging, PACS administration, healthcare technology, application support, or technical support • Working knowledge of clinical imaging workflows, PACS, DICOM, HL7, supported clinical applications, and customer support practices • Working knowledge of Windows, SQL databases, networks, application logs, and diagnostic methods • Critical thinking, problem-solving, attention-to-detail, organizational, and time-management skills • Customer service, collaboration, and oral and written communication skills • Ability to complete familiar assignments independently within established procedures and seek guidance when required • Up to 10% travel may be required • Relevant clinical imaging or PACS credentials such as ARRT, PARCA CPAS, CIIP, or vendor-specific PACS certification when applicable • Exposure to RIS or EHR interactions, clinical interfaces, documented testing, or approved upgrade and migration validation • Familiarity with change-control, access, privacy, security, and protected health information handling procedures • Experience gathering and documenting workflow needs, following prescribed test scenarios, recording results, and identifying discrepancies • Experience collecting and documenting reproducible evidence of suspected software defects • Familiarity with implementations, upgrades, migrations, and post-change checks in a clinical or healthcare IT environment

🏖️ Benefits

• Career development resources • Wellbeing programs • Innovation practices • Inclusive workplace culture • Employee initiatives and community giving campaigns

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