Program Support Specialist

Job not on LinkedIn

🕒 July 22

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $15 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Build and manage client provider relationships with support from the Program Director or Manager • Ensure client satisfaction • Build relationships and collaborate with internal teams to ensure successful delivery of services to clients • Oversee and manage client provider recoupments specific to disallowance services and provider portal • Monitor and prepare trending analysis and reporting for provider-related services • Provide exceptional customer service and follow-up • Understand data table structures and report building • Analyze information and use logic and processes to address work-related issues and problems • Provide administrative, customer service, and operational support for service delivery to clients and providers • Respond to provider inquiries, maintain accurate records, prepare reports, and support day-to-day program activities

🎯 Requirements

• High school diploma or GED required • Associate degree preferred • Two (2) or more years of experience in Health Insurance, Government, Client Service/business to business, or Health Policy desired • Experience with Microsoft Office applications, including Excel, Word, and Outlook • Strong verbal and written communication skills with customer-focus approach • Ability to manage multiple tasks, maintain accuracy, and meet deadlines in a fast-paced environment • Strong attention to detail and basic problem-solving skills • Specific hospital provider background, Healthcare, or Medicaid recovery experience strongly preferred • Video cameras must be used during all interviews and during the initial week of orientation if hired • AI use during interviews is prohibited

🏖️ Benefits

• Work flexibility • Learning and career development opportunities • Upward career advancement • Health (medical, dental, vision) benefits starting on day 1 of employment • Company match 401(k) • Flexible vacation policy after ninety (90) calendar days of employment • Educational assistance • Leadership and technical development academies • Monday through Friday work schedule (40 hours per week)