Gainwell Technologies
10,000+ employees
💼 Consulting
📦 Logistics
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Consulting • Logistics • Healthcare Insurance
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Senior Customer Support Assistant
🕒 2 days ago
🏄 California – Remote
💵 $31.2k - $44.5k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Gainwell Technologies
10,000+ employees
💼 Consulting
📦 Logistics
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Consulting • Logistics • Healthcare Insurance
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Provide knowledgeable responses to basic client questions • Elevate more complex cases to appropriate staff as needed • Update account history and follow up with clients • Adhere to the client’s SLAs and meet production targets • Collaborate with team members, management and clients to resolve inquiries • Recommend changes to procedures and workflow
🎯 Requirements
• 2 or more years of customer service experience • Knowledge of basic help desk software • Strong problem-solving skills • Strong customer service skills with emphasis on written and oral communication • Ability to understand your role on a team
🏖️ Benefits
• Health benefits • 401(k) employer match • Flexible vacation policy • Educational assistance • Leadership and technical development academies
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