Key Account Manager

Job not on LinkedIn

🕒 September 29

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Where this job comes from

Posted on Galls's careers page, not through a job board

First seen by Remote Rocketship September 29

Logo of Galls

Galls

501 - 1000 employees

Founded 1967

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Galls is a U. S. -based retailer and e-commerce supplier of uniforms, tactical gear, and equipment for public safety professionals. The company offers a wide assortment of in-stock uniforms, duty gear, boots, body armor, badges, lights, vehicle equipment and other specialized products for law enforcement, firefighters, EMS, corrections, military and security personnel. Galls also provides in-house customization services (embroidery, badges, hemming), agency/B2B procurement solutions (eQuip, GSA schedules, eProcurement, OMNIA), quick shipping and business-focused programs for organizations and agencies.

📋 Description

• Serve as the primary strategic advisor for assigned key accounts. • Build, nurture, and expand executive-level and key stakeholder relationships. • Identify customer satisfaction and retention risks; develop and execute mitigation plans. • Develop and implement account retention strategies aligned with company goals. • Assess client business challenges and recommend portfolio solutions. • Lead cross-selling and upselling strategies, including negotiating pricing and terms within established guidelines. • Identify and qualify new category opportunities; create business cases for growth initiatives. • Develop and execute strategic account plans to meet customer goals and revenue targets. • Analyze data and customer insights to drive account performance. • Forecast, track, and report key account metrics, making proactive strategy adjustments. • Advocate for customers internally and prioritize competing demands. • Collaborate cross-functionally on product development, marketing campaigns, and service improvements. • Lead strategic account reviews and present account health, retention risks, and growth strategies to senior leadership. • Provide customers with industry trends and best practices. • Mentor sales or account management team members on strategic selling and retention strategies. • Participate in cross-functional leadership teams focused on customer experience and retention.

🎯 Requirements

• Bachelor’s degree in business, Sales, Marketing, or related field. • 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth. • Previous Wholesale experience preferred. • Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth. • Demonstrated ability to develop and implement strategic plans independently. • Strong negotiation, consultative selling, and decision-making skills. • Excellent communication, presentation, and analytical abilities.

🏖️ Benefits

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date • 401(k) retirement plan with company contribution • Flexible benefits • Generous employee discount • Vacation and Personal Time • Paid Holidays • Tuition reimbursement • Daily Pay; up to 50% of your pay

Apply Now

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