Operations and Leadership Trainer – Integration

🕒 3 days ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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• Open for 3 days.
• No salary listed.

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Galls

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1967

🛍️ eCommerce

🛒 Retail

🤝 B2B

eCommerce • Retail • B2B

Galls is a U. S. -based retailer and e-commerce supplier of uniforms, tactical gear, and equipment for public safety professionals. The company offers a wide assortment of in-stock uniforms, duty gear, boots, body armor, badges, lights, vehicle equipment and other specialized products for law enforcement, firefighters, EMS, corrections, military and security personnel. Galls also provides in-house customization services (embroidery, badges, hemming), agency/B2B procurement solutions (eQuip, GSA schedules, eProcurement, OMNIA), quick shipping and business-focused programs for organizations and agencies.

📋 Description

• Partners with Integration, Retail, VAS, Corporate, Human Resources, Information Technology, and functional leaders to identify training audiences, business processes, system changes, risks, and readiness requirements • Conducts training needs analyses and develops role-based learning plans for employees transitioning to GALLS systems, policies, procedures, and operating standards • Coordinates training schedules, logistics, environments, attendance, and communications with project milestones, go-live dates, operating hours, and business demands • Creates and maintains instructor-led, virtual, self-directed, job-aid, reference, and on-the-job training materials • Delivers training for business processes and systems, including onboarding, workflow, compliance, customer service, operational, leadership, and refresher topics • Tailors examples, practice activities, and facilitation methods to the acquired company, employee audience, job role, location, shift, and level of system experience • Prepares local trainers, leaders, subject matter experts, and change champions to reinforce learning and provide sustainable post-go-live support • Coaches designated Retail, VAS, or departmental trainers to promote consistent delivery, quality, and adherence to approved standards • Assesses learner understanding and application through knowledge checks, observation, practice, and other evaluation methods; documents results and recommends remediation • Provides training status, attendance, readiness, risks, and employee progress updates to integration and business leadership • Provides floor, store, site, or virtual support during implementation and stabilization; answers process questions, observes performance, and makes timely corrections or escalations • Identifies recurring questions, process gaps, and adoption barriers and partners with project owners and subject matter experts to update materials, communications, and training plans • Publishes and maintains accurate training content in approved repositories and learning systems, applying version control and retiring obsolete materials • Maintains training records and protects confidential employee, company, customer, and integration information • Provides hands-on training to store managers in GQ reporting and workflow through guided practice and practical application • Performs other duties as assigned to support integration and business needs

🎯 Requirements

• Experience delivering instructor-led, virtual, or on-the-job training in Retail, VAS, Corporate, distribution, or comparable operational environments • Integration, implementation, or change-management experience is preferred • Ability to quickly learn business systems and processes, translate complex workflows into clear instruction, and adapt content for varied roles and levels of experience • Working knowledge of adult learning, facilitation, instructional design, needs analysis, assessment, coaching, and performance support practices • Experience supporting system implementations, business transitions, acquisitions, or multi-site training is preferred • VAS knowledge—such as embroidery, emblem application, engraving, sewing, or heat press—is beneficial when assigned to VAS integrations but is not required for all assignments • Strong written, presentation, facilitation, interpersonal, and stakeholder-management skills • Ability to analyze practical problems, identify adoption barriers, manage multiple priorities, and complete deliverables against integration deadlines • Proficiency with Microsoft Word, PowerPoint, and Excel • Experience with learning management, virtual delivery, content-authoring, or Adobe applications is desirable • Ability and willingness to travel extensively, potentially for prolonged or frequent periods • Flexibility to work alternate shifts and adjust schedules is required • Bachelor's degree in Computer Science, Engineering, Data Science, Information Systems, or equivalent education and experience • Demonstrated experience building and deploying solutions with LLM APIs in a professional environment • Hands-on experience designing RAG solutions, including embeddings, vector databases, and retrieval strategies • Strong prompt engineering skills and experience evaluating LLM quality, accuracy, and performance • Proficiency in Python or Java, including experience with REST APIs and SDKs • Hands-on experience with Azure, cloud networking, and Microsoft Entra ID • Experience with infrastructure as code (Terraform), Git, and CI/CD pipelines • Experience deploying and operating containerized workloads on Kubernetes or Azure Container Apps • Strong collaboration and stakeholder management skills, with the ability to work independently, influence outcomes, and drive results • Ability to explain AI concepts clearly to non-technical audiences and confidently deliver presentations and demonstrations • Experience developing or delivering technical training, workshops, or enablement programs for employees or customers

🏖️ Benefits

• Excellent medical, dental, and vision coverage – Eligible the 1st day of the month following your start date • 401(k) retirement plan with company contribution • Flexible benefits • Generous employee discount • Vacation and Personal Time • Paid Holidays • Tuition Reimbursement • DailyPay – Receive up to 50% of your earned wages daily

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