Sales Support Specialist

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Gateway Services Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

👥 B2C

☁️ SaaS

Healthcare • B2C • SaaS

<Gateway Services Inc. > Gateway Services Inc. is the largest pet aftercare provider in North America, operating a network of 150+ locally managed facilities and serving pet owners and veterinary partners across the United States and Canada. The company provides cremation, memorial, bereavement support, and related aftercare services for families, and acquires/partners with like-minded regional providers. Gateway also developed Paws e-Track, a proprietary online tracking and order-management system using barcode scanning that is provided to affiliated clinics to streamline pet aftercare processing.

📋 Description

• Support the onboarding and integration of new veterinary clinics • Build and maintain trusted relationships with key veterinary accounts • Conduct proactive customer outreach and follow through on questions, concerns, service issues and opportunities • Partner with Operations to resolve service challenges and ensure customer commitments are delivered consistently • Monitor account activity to identify retention risks, declining engagement and relationship growth opportunities • Maintain accurate customer activity, follow-up and opportunity information in Gateway's CRM platform • Prepare recurring and ad hoc sales reports • Turn customer and account data into useful insights for the Sales team • Stay informed about Gateway's services, customer needs and competitive activity • Support clinic integration, key accounts, customer retention and growth opportunities • Frequently interact with veterinary clinics, Sales partners, Operations teams and Care Center leadership • Travel up to approximately 60% based on customer and business needs • Some weekend work may be required to support customer commitments, deadlines or industry events

🎯 Requirements

• 3+ years of account management, customer success, sales support or related B2B experience • Proven ability to build and maintain strong customer relationships • Strong consultative, communication and problem-solving skills • Highly organized, proactive and disciplined about follow-through • Comfortable using CRM technology, customer data and sales reporting • Valid driver's license • Reliable transportation • Willingness to travel up to 60% as required • Veterinary, healthcare, service, route-based or related industry experience is an asset • Ability to successfully pass the E-Verify employment verification check

🏖️ Benefits

• Comprehensive benefits package • Ongoing coaching, development and career growth • Medical, Dental and Vision coverage • 401(k) Retirement Savings Plan with employer matching contributions • Company-paid Life Insurance and Long-Term Disability • Employee Assistance Program and Gateway CarePath • Health Savings Account option for eligible High Deductible Health Plan participants • Flexible Spending Accounts • Pet Insurance and voluntary insurance options • Paid vacation and company holidays • Company technology