Customer Support Coordinator

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Redwood Logistics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

🚗 Transport

📦 Logistics

Transport • Logistics • Supply Chain

Redwood Logistics is a next-generation leader in fourth-party logistics (4PL), dedicated to modernizing supply chains through innovative technology and comprehensive logistics management. Utilizing their Logistics Platform as a Service (LPaaS), Redwood offers flexible, end-to-end supply chain solutions that integrate various services and technologies, providing customers with custom-tailored logistics strategies. With an emphasis on automation and visibility, Redwood empowers businesses of all sizes to optimize their supply chain operations, ensuring efficient and headache-free management of freight and logistics processes.

📋 Description

• Own and manage the full life cycle of assigned customer support requests from inception to resolution and closure • Respond to requests, notifications, and inquiries within required timeframes • Investigate and resolve issues and inquiries • Provide timely updates from initial submission throughout resolution • Coordinate with subject matter experts for additional training when resolution is unknown • Create or update documentation and training material in the SCS Customer Support Knowledge Base • Identify, recommend, and implement process improvements to drive efficiency in customer problem resolution • Mentor team members in understanding of Redwood Connect and TMS, communication strategies with customers, and initial triage, troubleshooting, and resolution of issues

🎯 Requirements

• A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience • 3 - 5 years of experience utilizing a transportation management system (TMS), warehouse management system (WMS), or a type of enterprise resource planning system (ERP) • 3 - 5 years of demonstrated success working in either operations, finance, or business analytics, preferably within the transportation Industry • Superior analytic skills are required to support communication and delivered value to Redwood Supply Chain Solutions customers • Strong problem solving and critical thinking skills • Strong communication and interpersonal skills • Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail • A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team • Integration experience is highly preferred, but not required • Full-time availability Monday through Friday, 8:00 AM to 5:00 PM, with flexibility based on coverage

🏖️ Benefits

• Access to experts and resources for your Learning & Development journey • Opportunity for internal mobility • Employee referral bonus program • Employee Resource Groups (ERGs) • Annual fundraising and volunteer events to give back to communities • Paid time off, floating holidays, time off to volunteer and rollover • Paid parental leave • Medical, dental, vision and 401k plans (with match) • Flexible spending account, mass transit and dependent care plans available • Health savings account, with a annual company contribution for plan participants • Short-term and long-term disability; life insurance policies subsidized by company • Additional benefits including pet insurance, accident care, access to legal advice and more • Annual incentives based on individual and company performance