CPC Processor I, Customer Support

🔥 0 minutes ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Work an 8.5-hour shift scheduled between 8:00 AM and 9:00 PM EST, with the exact schedule determined by business needs • Answer release-of-information telephone calls and inquiries accurately and promptly • Conduct business on the telephone while maintaining excellent customer service • Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence • Document all calls, inquiries, and resolutions in appropriate software systems • Follow department- and site-specific processes and procedures • Meet and maintain productivity and quality assurance expectations • Follow company policies and procedures • Maintain strict confidentiality of information seen and heard within the role • Maintain professionalism and rapport with coworkers and management • Communicate problems, complaints, and incidents promptly to employees and management • Perform work according to provided training, direction, and facility-specific procedures • Attend mandatory employee meetings and training sessions when directed • Maintain acceptable attendance and report to work as scheduled • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education • Friendly, professional manner of communication • Good customer service skills • Experience with a multi-line phone system is required • Computer proficiency with MS Office at intermediate/advanced level • One year of experience with MS Office would be beneficial • Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing documents would be beneficial • Ability to stay organized while working quickly • Strong attention to detail • Passing annual Introductory HIPAA examination • Required to take and pass a 90-day ROI Certification course with a score of 85% or higher • Ability to provide high-speed internet and a distraction-free remote work environment • This job is not eligible for employment sponsorship

🏖️ Benefits

• Remote work arrangement • High-speed internet connection required for remote work, subject to applicable expense reimbursement requirements (if any) • Work environment free from distractions • Post-offer health screenings and vaccinations as required by clients • Reasonable accommodations for individuals with physical and mental disabilities • Equal Employment Opportunity protections