Customer Support Agent

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Birdie HR

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🛡️ Insurance

💼 Consulting

⚖️ Legal

Insurance • Consulting • Legal

Birdie HR is a dedicated Employer of Record that streamlines the back office operations for recreation businesses. By handling payroll administration, benefits administration, insurance coverage, compliance, and HR technology support, Birdie HR alleviates the administrative burden, allowing businesses to focus on growth. With quick onboarding and comprehensive support services, Birdie HR ensures teams are paid and protected while adhering to all legal requirements.

📋 Description

• Act as the main point of contact for customers actively using the product • Respond to customer inquiries in a timely and professional manner • Provide customer support via email and chat • Develop a good understanding of the product to answer customer questions effectively • Communicate with team members to find solutions • Escalate inquiries to relevant departments when required

🎯 Requirements

• Fluent Polish speaker • Good communication skills and a customer-oriented mindset • Active listening skills, patience, and attention to detail • Ability to manage time effectively in a shift-based environment • Affinity with technology • Previous Customer Support experience is required • Previous iGaming experience is a plus • English level B2 for internal communication • Willingness and ability to work day shifts in a 4-days-on/2-days-off schedule, including possible weekends

🏖️ Benefits

• Full training will be provided • Competitive compensation • Regular career development reviews • Generous vacation and sick leave policy • Financial assistance for professional development • Educational Allowances • Monthly allowance for personal activities • Comprehensive health insurance plans • Referral program rewards • Team-building activities and corporate parties