Client Support Specialist

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CooperCompanies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Post-IPO Equity on 2021-12

Healthcare • Consulting • Food & Beverage

CooperCompanies is a global, consumer-centric medical device company that supports how people want to live at every stage of life. The company is dedicated to improving lives by listening closely to healthcare providers and patients to fulfill the needs of today while focusing on the opportunities of tomorrow through innovation and strategic investment. Their prominent divisions, CooperVision and CooperSurgical, are committed to addressing issues such as myopia in children and supporting families struggling with infertility. CooperCompanies actively engages in sustainable practices and seeks to elevate standards of care with a strong focus on social and environmental impact.

📋 Description

• Provide superior service to create advocacy and extremely satisfied clients • Meet or exceed referral lead creation and enrollment goals to increase revenue • Maintain client and employee confidentiality • Follow CBR’s SOPs, policies and practices • Participate in continuing education and training • Identify areas of improvement according to CBR’s Continuous Improvement Process • Answer client service calls • Manage and maintain client databases • Assist clients with their Client Web Portal and Gift Registry accounts • Complete all assigned daily activities • Provide support to Newborn Stem Cell Specialists and Senior Newborn Stem Cell Specialists • Verify and distribute forms, including client invoices and client-related documentation • Process client payments and refunds as applicable • Create adjustments to individual client accounts after investigating root causes • Research and process client claims of invoice payment • Check and respond appropriately to client emails and voicemail boxes throughout the day • Assist with miscellaneous projects as necessary

🎯 Requirements

• Ability to read and interpret documents and comprehend simple instructions, correspondence and memos • Ability to effectively present information in one-on-one and small group situations to clients and other employees • Knowledge of database software, Internet software, Word Processing software, and Siebel Systems • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Ability to compute rate, ratio, and percent; reconcile balances; draw and interpret graphs • Ability to apply common sense understanding to carry out written and oral instructions • Ability to perform each essential duty satisfactorily • Ability to maintain client and employee confidentiality • Ability to follow CBR’s SOPs, policies and practices

🏖️ Benefits

• Participate in continuing education and training • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions