Customer Care Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Initiate claims according to claims best practices, as assigned • Provide exceptional customer service to callers • Answer customer questions about disability and leave management claims • Promote digital self-service capabilities • Navigate multiple computer applications and accurately document claim information • Maintain a dedicated workspace free from distractions during work and training hours • Take ownership of each caller’s needs and use every touch point to build value and The Hartford brand • Complete a multi-week classroom new-hire training course • Work holidays when required by business need

🎯 Requirements

• Demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field • Ability to work in a fast-paced, complex environment while navigating multiple programs • Problem-solving and critical-thinking skills • Strong attention to detail • Excellent communication skills and ability to empathize with customers and colleagues • Adaptability • High School Diploma or equivalent experience required • Ability to commit to the training and work schedule • High-speed broadband internet service required; DSL, wireless, Wi-Fi, hotspots, fiber without a modem, and satellite are not recommended or supported • Internet provider-supplied modem/router/gateway must be hardwired to the Hartford-issued computer with an Ethernet cable • Minimum upload/download speeds of 10 Mbps/300 Mbps required • Successful completion of a multi-week classroom new-hire training course required • Ability to work Monday–Friday, 11:30 AM–8:00 PM EST during training and post-training • Spanish bilingual skills are a plus

🏖️ Benefits

• 5 weeks of paid training • Ongoing coaching and development • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 25 days paid time off in the first full year of service • Paid holidays • Tuition reimbursement • Student Loan Paydown Program • 401K • Award-winning well-being program • Opportunity for growth • Short-term or annual bonuses • Long-term incentives • On-the-spot recognition