Telecom Customer Service Representative

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🔥 0 minutes ago

🌾 North Dakota, Minnesota – Remote

🌾 North Dakota – Remote ❄️ Minnesota – Remote

💵 $24 - $32 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Support U.S. Bank clients with commercial credit card programs through phone, email, and chat • Provide technical assistance for online commercial card management platforms • Assist clients hands-on and conduct system walkthroughs • Troubleshoot issues and escalate complex problems • Follow up with users to ensure problem resolution • Provide after-hours support • Complete daily tasks while ensuring service excellence • Maintain documentation of all activities • Contribute to team success • Cover the 1pm–9:30pm swing shift and rotating weekend shifts after training • Support Federal Government accounts

🎯 Requirements

• High school diploma or equivalent • Two to three years of experience as a Telecommunications CSR • Two or more years of experience within customer service or technical support • Well-developed verbal and written communications skills • Proficient computer skills using a variety of software packages, including Microsoft Office applications • Effective problem-solving and negotiation skills • Experience resolving difficult customer calls • Ability to support Federal Government accounts • Must pass a post-employment GSA screening, including criminal and background checks • Ability to work the 1pm–9:30pm swing shift and rotating weekend shifts after training • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Comprehensive benefits package • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension