Senior Field Service Team Manager

Job not on LinkedIn

🔥 22 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gatik

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🚘 Automotive

💼 Consulting

🏭 Manufacturing

Automotive • Consulting • Manufacturing

Gatik is a company specializing in B2B delivery and logistics, using autonomous vehicles to enhance the safety, reliability, and efficiency of goods transportation without the need for human drivers. Their technology, Gatik Carrier™, employs proprietary Level 4 autonomous systems tailored for middle-mile logistics, optimizing the movement of goods between distribution centers, fulfillment centers, and retail locations. Gatik's service model, Autonomous Transportation as a Service (ATaaS), integrates seamlessly into customers' supply chains to improve reliability, reduce costs, and increase sustainability. By focusing on known, repeatable, short-haul routes, Gatik ensures safety and performance while facilitating rapid scaling and stakeholder engagement.

📋 Description

• Recruit, manage, and empower a high-performing team of Field Service Technicians • Direct daily operations, performance, skill development, and career growth • Establish a field liaison program and tiered escalation framework between frontline technicians and central TechOps • Drive rapid root-cause analysis and actionable feedback to engineering • Diagnose underperforming fleet assets and implement maintenance strategies to maximize uptime and lower MTTR • Oversee physical vehicle upfits and End of Line verification for compute, sensor, and hardware suites • Execute field vehicle campaigns and retrofits • Establish standard work instructions and train new maintenance vendors • Enforce safety protocols, PPE usage, and workspace cleanliness • Ensure compliance with DOT and FMCSA regulatory standards • Partner with local fleet managers and TechOps teams across Hardware, Software, and Autonomous Vehicle Integration • Report to the Director, Fleet and Maintenance Strategy

🎯 Requirements

• 5+ years of hands-on experience in technical field service, commercial fleet maintenance, or automotive/hardware technical operations • At least 2+ years in direct people management • Proven track record of hiring, mentoring, and managing technical teams of technicians or diagnostic mechanics • Ability to manage complex technical escalations and collaborate with hardware and software engineering teams • Hands-on experience with vehicle upfits, sensor/hardware integration, end-of-line verification, and technical campaign/retrofit execution • Ability to author clear standard operating procedures (SOPs), work instructions, and step-by-step technical documentation • Deep familiarity with vehicle diagnostics, electrical systems, CAN bus/telematics, and troubleshooting tools

🏖️ Benefits

• Diverse and inclusive work environment • Opportunities to succeed and grow • Opportunity to contribute to a more resilient supply chain and environmental sustainability • Collaborative, respectful, and agile culture

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