Systems Integration Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $64.6k - $105.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Internova Travel Group

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Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Program and maintain mid-office technology, agent systems, scripts, and applications in the Systems Integration technology platform for ALTOUR • Review open projects related to automated quality control systems • Handle ad hoc programming projects, process documentation, and business analysis efforts • Support the corporate travel division with solutions that improve agent workflow productivity, end-to-end automation, client services, and operational quality assurance • Receive, review, and process service requests from internal and external departments and clients • Gather stakeholder business requirements and translate them into functional Statements of Work • Review issues and solutions with supplier partners including Concur Compleat, Booking Builder, Magnatech, Travelport+, Sabre, and Amadeus • Provide second- and third-level expert support • Write routines and business rules; test, debug, document, and deploy code to quality-control applications • Participate in code reviews • Monitor processes and respond to errors and emergency problems • Assume on-call responsibilities as required • Manage projects across departments and systems, tracking requirements and timely delivery • Recommend optimization of automation features, operational processes, and capabilities • Recommend new solutions and processes to meet team, client, reporting, and operational goals • Communicate project status with the Automation team and manage stakeholder expectations • Respond to service requests, project updates, and information requests within department service levels • Conduct or participate in meetings about systems, integration processes, and technology, preparing documentation as needed • Report to the Director, Automation Development & Strategy and communicate extensively across departments

🎯 Requirements

• Experienced Developer in the Corporate Travel Management industry • Knowledge of quality control systems, preferably Compleat by Concur • Basic working knowledge of online booking tools • Familiarity with database administration and SQL • Experience and understanding of version control concepts and practical application of systems • Knowledge of XML standards and web services management • Basic knowledge of Java • Working level knowledge of VB.net development • Strong teamwork and interpersonal skills • Excellent verbal and communication skills • Proficient in setting and managing internal and external customer expectations • Strong organizational skills to handle multiple projects and priorities simultaneously • Ability to work independently and complete deliverables on time and with high quality • Ability to translate business requirements into a technical project/task list and communicate desired functionality versus current state • Knowledge of the entire Microsoft Office suite of products • Bachelors degree or equivalent experience

🏖️ Benefits

• Choice of two medical plans and two dental plans • Vision insurance • Flexible spending accounts (FSAs) • Company-paid life insurance and AD&D • Optional additional life insurance and AD&D • Disability insurance • Paid parental leave • Paid time off • 401k Plan with company match • Discounted employee travel options • Access to LinkedIn Learning webinars and courses • Discounted pet insurance • Discounted auto, home, and renters insurance • May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance

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