Technical Solution Manager, Academic Segment

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GenScript

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

GenScript is a leading biotechnology company that provides a wide array of gene synthesis, protein production, and CRISPR gene editing services. With a commitment to high-quality and reliable solutions, GenScript serves over 225,100 global customers and holds an extensive patent portfolio. The company aims to enhance life sciences research and development by delivering innovative products and services in areas such as molecular biology, peptide synthesis, and antibody development.

📋 Description

• Provide primary business, technical, and product/service advice to customers • Provide effective solutions to customer project inquiries and generate price quotes for project design • Analyze customer needs and resolve troubleshooting issues or complaints • Advise customers about additional services and product solutions when necessary • Identify potential areas of customer concern and recommend solutions based on current and future needs • Maintain close communication with customers • Facilitate communication with technical support when necessary • Collaborate with internal teams and departments to achieve sustainable growth • Organize and provide training for internal sales and external distributors through presentations and demos • Manage projects, project design, and proactive account management

🎯 Requirements

• PhD in a relevant life science discipline such as cell biology, immunology, molecular biology, and peptide therapeutics, or a Master of Science degree with relevant industry experience will be considered • Exceptional verbal and written communication and presentation skills • Must be customer-centered and proactive/action-oriented • Excellent analytical and problem-solving skills; able to grasp new concepts quickly • Strong organizational skills with great attention to detail • Enjoy working in a fast-paced and team-oriented environment

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan with a company match that vests fully on day one • Paid parental leave after three (3) months of employment • Paid time off including vacation time, personal time, sick time, floating holidays, and company holidays • Flexible spending accounts • Health savings accounts • Life and AD&D insurance • Short- and long-term disability coverage • Legal assistance • Pet insurance • Critical illness insurance • Accident insurance • Hospital indemnity insurance • Commuter benefits • Well-being initiatives • Peer-to-peer recognition programs

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