Customer Service Representative

🔥 16 minutes ago

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GBLI | Global Indemnity

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

💸 Finance

B2B • Finance

GBLI | Global Indemnity is a publicly traded holding company that owns a diversified portfolio of property and casualty insurance-related businesses. It provides specialty insurance and reinsurance solutions through subsidiaries and managing general agencies (including Katalyx and Belmont Holdings), focusing on niche and underserved markets with disciplined underwriting, technology-enabled distribution, and both admitted and non-admitted coverage. The group emphasizes multi-channel distribution, agent relationships, automated product offerings, and fast claims handling, and holds AM Best “A” ratings for parts of its insurance operations.

📋 Description

• Receiving and maintaining a consistent high call volume • Front line support for billing, claims, and underwriting • Assisting in providing information to insureds, lienholders and agents • Assessing the complexity of each call for possible elevation or re-routing • Accessing and researching information from various databases • Accurately following standard screens, procedures, and scripts to perform tasks • Learning company products and services as well as general insurance terminology.

🎯 Requirements

• High School diploma • 1-2 years of work experience in a call center environment and/or a customer facing/servicing role • Excellent verbal and written communication skills • Demonstrated ability to learn and retain information about company products; as well master various company systems needed to perform work • Ability to recognize the need for, and adhere to, defined procedures • Ability to maintain composure and professional demeanor on the phone at all times • Ability to help defuse frustrated callers • Ability to make quick and accurate decisions regarding if a call is within the scope of one’s knowledge and experience and/or may need to be handled by consulting more experienced staff. • Property insurance knowledge/experience preferred

🏖️ Benefits

• Generous paid time off (PTO) • Professional development opportunities (including a mentorship program) • Educational assistance program, which covers up to $5,250 in educational costs per year • Comprehensive health insurance plan (with vision and dental) • Paid Parental Leave • Life insurance • 401(k) retirement plan with up to 6% company match and immediate vesting • Healthcare and dependent care flexible spending accounts • Short-term and long-term disability • Company-sponsored social events • Various committees to get involved in, which include our Diversity, Awareness, and Inclusion Committee, and Charitable Giving Committee