Technical Support Specialist II

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Grand Canyon Education, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

📚 Education

🤝 B2B

💰 Private Equity Round on 2004-12

Education • B2B • Healthcare

Grand Canyon Education, Inc. is a shared services partner dedicated to serving colleges and universities. With a focus on educational transformation, GCE supports partner institutions' students through a variety of operational functions aimed at achieving organizational growth and student success. The company provides innovative educational solutions for undergraduate, master, and doctoral programs, encompassing strategic enrollment management, academic counseling, financial services, and curriculum development, thereby enhancing the complete student life cycle. GCE also partners with Orbis Education to develop high-quality, career-ready graduates in healthcare education, ensuring students are well-prepared for the workforce.

📋 Description

• Provides advanced, customer-focused technical assistance to university faculty across multiple channels, including phone, chat, and email. • Responsible for troubleshooting complex issues related to classroom technology and supported applications, resolving escalated cases, and ensuring timely, effective solutions. • Collaborates across teams to address technical challenges, maintains detailed case documentation, and consistently meets quality and service metrics. • Handles escalated issues and conducts advanced troubleshooting to effectively resolve problems.

🎯 Requirements

• Bachelor’s degree preferred. • A minimum of two years’ work experience in a call center/help desk environment. • Knowledge of University e-learning environments and software employed highly preferred, and/or a willingness to thoroughly learn software. • Ability to work on simultaneous multiple cases effectively; multitasking. • Solid problem solving/trouble shooting skills with strong attention to detail. • Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results. • Good communication and interpersonal skills. • Good command of the English language. • Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings. • Must be able to pass pre-employment background investigations.

🏖️ Benefits

• None specified