Help Desk Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $24 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Perform functional administration of user accounts and access controls for supported HR systems using help desk tools such as CANYON and ServiceNow • Create, update, deactivate, and maintain authorized system user accounts in compliance with access policies • Provide front-line technical assistance via telephone, email, and Microsoft Teams chat • Respond to user issues according to standard operating procedures and escalate incidents outside SOP guidance • Manage help desk tickets, ensuring timely response, accurate documentation, and SLA compliance • Support onboarding by guiding users through account setup and access requirements • Assist with process improvements to streamline account management • Document recurring issues and recommend automation opportunities • Maintain professional communication and a positive customer support experience • Support continuity of operations by maintaining appropriate access to mission-critical HR systems

🎯 Requirements

• Two (2) years of experience with Help Desk support within Windows, Oracle, or related environments • Two (2) years of experience utilizing a Help Desk ticketing system • Customer Support, Multitasking, Service Oriented, and User Account Management skills • Ability to follow structured SOPs and escalate issues appropriately • Experience with user account provisioning and functional access administration • Strong customer service orientation, including clear written and verbal communication • Ability to manage multiple support channels and prioritize requests • Familiarity with troubleshooting basic end-user and account-related issues • Ability to support users in a remote or distributed environment • Completed NACI or ANACI background investigation • U.S. citizenship required • Position contingent upon favorable background investigation results before the start date

🏖️ Benefits

• Full-flex work week to balance priorities at home and at work • 401(k) with company match • Comprehensive health and wellness packages • Internal mobility and career development support • Professional education and certification opportunities • Exposure to DoD enterprise systems and modernization initiatives • Paid vacation and holidays • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • Paid sick and personal time • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance