Help Desk Analyst

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Travel Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏨 Hospitality

📦 Logistics

📣 Marketing

Hospitality • Logistics • Marketing

World Travel Holdings is a leading travel company that specializes in providing a wide range of vacation experiences, including cruises, resort vacations, and car rentals. The company offers opportunities for individuals to start a travel franchise and work from home, capitalizing on the growing demand for travel services. With a strong portfolio of partnerships with top leisure travel providers, World Travel Holdings is recognized for its commitment to creating memorable travel experiences for its customers.

📋 Description

• Resolve issues reported through the ticketing system • Keep the organization’s technology running smoothly • Gather context, identify patterns, troubleshoot root causes, and use escalation paths effectively • Recognize risk indicators and handle potential security incidents appropriately and promptly • Communicate clearly with users and use established team communication tools • Provide professional, patient, and courteous assistance to frustrated or stressed users • Manage projects and tickets, including multi-step or multi-day tasks • Follow up on tasks, tickets, and user issues through completion • Maintain clear, accurate, and consistent documentation • Meet ticket-resolution targets and maintain a high first-call resolution rate where appropriate • Respond to support requests quickly, ideally within one hour during regular business hours • Collaborate with the Help Desk team and keep team members and management informed • Follow Help Desk procedures and company policies • Identify process improvements, knowledge gaps, and opportunities to enhance skills

🎯 Requirements

• High school diploma or equivalent and prior experience in a technical support or help desk role • Experience using a ticketing system to document, prioritize, and resolve end-user support requests in a remote environment • Knowledge of Microsoft Windows 11 desktops and laptops • Experience in computer upgrades, troubleshooting, and parts replacement • Knowledge of TCP/IP, DHCP, DNS, and other networking protocols • Working knowledge of Microsoft Windows Server administration and troubleshooting • Experience with Windows Service Active Directory, Microsoft Entra ID and Azure Active Directory • Strong working knowledge of Microsoft 365 applications, including Word, Excel, and Outlook • Experience supporting Microsoft Exchange Server on-premises and Exchange Online • Excellent written and verbal communication skills, with the ability to create clear and accurate technical documentation • Experience with MacOS preferred • Technical certification (A+, Network+) preferred • Able to work Saturday through Wednesday, 11am to 8pm EST

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Company-paid life and disability insurance • 401(k) with discretionary company match • Paid time off and holidays • Travel discounts and employee perks • Employee Assistance Program (EAP) • Professional development and learning opportunities • Remote work