Senior Help Desk Analyst

Job not on LinkedIn

🔥 16 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $63k - $85k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

US Signal

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

US Signal is a provider of secure, high-performance IT infrastructure and managed services for businesses, combining cloud solutions, colocation, connectivity, and professional/managed services with a nationwide data center footprint. The company helps organizations with cloud repatriation, edge colocation, network and ransomware protection, cost optimization, and hardware resale, serving industries such as government, education, financial services, healthcare, manufacturing, and transportation.

📋 Description

• Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers • Serve as an escalation point for Help Desk Analysts • Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange • Configure and deploy PC and Mac laptops for new hires • Manage cell phone plans and devices • Guide new employees through core IT systems • Collaborate with System Administrators to escalate technical issues and support enterprise applications • Manage inventory, receive shipments, and maintain the asset tracking system • Support employees in an office or home office environment • Ensure actions comply with information security policies and applicable regulations

🎯 Requirements

• 4+ years experience in desktop configuration and support of MS applications • Experience with Windows, Office, Outlook, anti-virus software, PC backup software, and vendor-supplied applications and tools • Experience with desktop imaging, inventory, and reporting tools • Experience supporting file servers and printers in a Microsoft Active Directory infrastructure • Understanding of networking/security technologies, including Ethernet, routers, switches, firewalls, and VPN • Associate degree or 2+ years professional experience in Information Security or Computer Science • Eligible to work in the United States • Must comply with US Signal information security policies and state and federal regulations • Occasional ability to lift items up to 25 pounds

🏖️ Benefits

• Generous paid time off policy, including vacation, and 10 paid holidays • Competitive and comprehensive medical, dental, and vision benefits plans • Flexible Spending benefits including medical/dental expenses and dependent care • 401(k) retirement plan with a generous contribution • Group Term Life Insurance covered 100% by employer • Wellness incentive to promote overall employee well-being • Paid volunteer time • Business casual dress code • Annual performance-based bonus • Remote work option / home office environment