IT Support Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $54.7k - $69.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide prompt and effective technical support to end-users across the organization • Respond to and resolve IT support requests via phone, email, or in-person • Install, configure, and maintain computer systems, software, and peripheral devices • Diagnose and troubleshoot hardware, software, and network problems • Assist with user account management, including access permissions and password resets • Document technical procedures and maintain accurate records of support activities • Support IT projects such as system upgrades, rollouts, and software deployments • Monitor system performance and recommend improvements to enhance reliability and efficiency • Collaborate with IT and cross-functional teams to implement technology solutions • Ensure security protocols and best practices are followed throughout IT operations • Provide training and guidance to staff on technology use and best practices

🎯 Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred • Proven experience in an IT support or help desk role • Strong knowledge of Windows and macOS operating systems • Experience with common software applications, networking fundamentals, and troubleshooting techniques • Familiarity with Active Directory, Office 365, and remote support tools is a plus • Excellent communication skills with the ability to explain technical concepts clearly to non-technical users • Strong organizational skills and ability to manage multiple priorities effectively • Must be a resident of United States

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive health, dental, and vision insurance plans • 401(k) retirement plan with company match • Generous paid time off and holiday schedule • Opportunities for professional development and certifications • Collaborative and inclusive work environment that values innovation