Help Desk

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harbor IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $37M Series C on 2005-04

Consulting • Healthcare • Logistics

Harbor IT is a cyber-first managed services provider that delivers integrated IT, cybersecurity, and cloud services to organizations operating in complex, mission-critical, and regulated environments. They provide managed cybersecurity (including MDR), security awareness training, cyber governance and risk due diligence, managed IT helpdesk, server and network management, and managed cloud and infrastructure services. Harbor IT focuses on clients such as private equity-backed companies, healthcare & life sciences, critical infrastructure, and regulated professional services, emphasizing security, uptime, and enterprise value.

📋 Description

• Respond promptly to help desk tickets and incoming support requests via phone, email, and remote session tools • Troubleshoot and resolve basic issues related to Windows operating systems, Microsoft Office 365, and endpoint devices • Assist with password resets, account setup, and user access issues, including Active Directory and MFA • Escalate complex issues to higher-level support when necessary • Log and track all incidents in the ticketing system with accurate documentation • Support routine maintenance tasks such as software updates, antivirus checks, and system monitoring • Maintain communication and follow-up with users to ensure satisfaction • Participate in team meetings and ongoing technical training

🎯 Requirements

• Foundational knowledge of computer hardware, software, and networking concepts • Familiarity with Microsoft 365, Windows 10/11, and Active Directory environments • Excellent problem-solving, communication, and customer service skills • Strong desire to learn and grow within an MSP setting • Security-conscious mindset and attention to detail • Associate degree or equivalent technical training in Information Technology or a related field preferred • 1–2 years of IT support or service desk experience • Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals preferred

🏖️ Benefits

• Competitive base salary commensurate with experience • Health, dental, and vision insurance • 401(k) with company match • Mentorship and career advancement opportunities • Exposure to multiple client environments and evolving technologies • Ongoing technical training