Project Analyst Supervisor

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $93.7k - $108.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Support ongoing project, change, and user management efforts • Oversee project analysts and support assistants providing technical help desk support to a federal agency • Manage small technical projects and help desk initiatives • Identify, track, resolve, and escalate technical issues to appropriate resolver groups • Monitor help desk staff performance and progress toward annual goals • Provide training, feedback, onboarding, and professional development support • Oversee quality of work and customer deliverables • Conduct quality assurance reviews of escalation and documentation practices • Communicate changing technical policies, processes, and delivery requirements • Lead process improvement and knowledge management efforts • Review, approve, and submit monthly team reports • Approve timecards and coordinate leave requests and coverage planning • Evaluate trends and dashboard analytics against response-time metrics • Complete annual performance evaluations and Performance Improvement Plans as needed • Support project management tasks for Division of Technology stakeholders • Organize change management meetings, assessments, user notifications, and implementation tracking • Support IT governance processes and gate reviews • Lead SCRUM meetings and identify blockers and solutions • Provide structured customer support and escalate requests to development and operations teams • Maintain support documentation and log requests in the designated Service Console • Troubleshoot end-user issues and collaborate with cross-functional resolver groups • Implement projects, develop work plans, and ensure timely completion • Manage business applications and perform system administration and user management tasks • Perform other assigned projects

🎯 Requirements

• BA/BS in computer science, information technology, or a related field • At least 5 years of related experience • 2 years of supervisory experience • Previous experience leading a team in a service desk or technical capacity preferred • Demonstrated team coordination and senior-level staff oversight ability, preferably in a service desk or technical environment • Knowledge of System Development Life Cycle (SDLC) • Experience in IT project management and Agile/SCRUM methodologies • Experience with a Customer Relationship Management system such as Salesforce or ServiceNow • Salesforce administration experience preferred • Robust customer service skills • Strong analytical and problem-solving skills • Strong interpersonal skills for communicating with internal and external personnel at all levels • Ability to protect sensitive information • Existing T4 Public Trust or ability to obtain one • No security clearance currently required • Less than 10% travel required

🏖️ Benefits

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance